Microsoft 365 Consumer

We've identified a recent deployment that's causing some users to experience issues signing into Teams Free on mobile iOS and Android devices. We've rolled back the offending deployment, and we're monitoring as we're seeing the impact recover.

We’ve isolated the root cause of impact to a portion of infrastructure that controls smart responses, the infrastructure isn't operating at expected thresholds and is resulting in impact. This issue could impact any user attempting to utilize Microsoft Copilot to generate responses. We’re restarting the affected machines and our monitoring shows signs of improvement.

We've isolated a recently implemented change which is resulting in the presence status for users to be unviewable. We're rolling back the offending change, and we anticipate this process to be completed by the time of our next scheduled update.

We’ve determined that the service infrastructure supporting the affected website is not responding reliably, resulting in impact. We’re analyzing service telemetry to identify the underlying cause and determine the next steps toward mitigation.

Our internal testing of the fix to correct the issue has completed and we've begun deploying the fix to affected users.