Datto

We are aware of an issue affecting the Merlot platform where Quick Jobs and Scheduled Jobs are failing to run. The Kaseya Engineering Team is actively investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state. While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention. Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpdesk.kaseya.com/hc/en-gb. Our Support team will assist with the required remediation activities. Thank you for your understanding and continued support.

Datto SaaS Protection is currently experiencing degraded backup performance and missed backups for some Microsoft 365 services across multiple regions. The issue has been linked to increased API activity and application-level throttling associated with the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs. Affected regions: US (USE/USW) Australia (AUE) Canada (CAE) Germany (DES) UK (GBE) Singapore (SG) Our R&D teams have identified the primary contributing factors and are actively working to restore full service functionality. Multiple mitigation measures have been implemented, including application performance optimizations, infrastructure and capacity improvements, deployment of configuration changes across affected SaaS Protection pods, and a temporary reduction in backup cadence from 3x daily backups to 2x daily backups to help reduce API demand and improve backup success rates during the transition. These actions have resulted in measurable improvement, with backup success rates increasing across all affected regions over the past 24 hours. While performance continues to stabilize, some customers may still experience backup delays or missed backups as remediation efforts continue. Additional software enhancements are scheduled for deployment this week to further reduce API throttling, improve backup performance, and accelerate recovery. Customer data protection remains the highest priority, and our R&D teams continue to closely monitor the environment while implementing further improvements. Updates will continue to be provided through the Kaseya Status Page as progress is made toward full service restoration.

We are aware of an issue affecting the Merlot platform where Quick Jobs and Scheduled Jobs are failing to run. The Kaseya Engineering Team is actively investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are investigating reports of slow loading times affecting Workplace, the web portal, and agent connectivity for partners hosted in our US regions. A small number of users may also see intermittent connection errors when opening a project or folder. Our engineering team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

A database issue is causing a partial outage on the US Inky dashboard. Email processing is unaffected but settings will not be able to be changed while we correct the issue. The issue has been identified and a fix is being implemented.

We are aware of a problem where the ConnectWise integration is returning an error on our Vidal platform. Users may see errors while viewing the integration page and ticketing can be affected. The Kaseya Engineering Team is currently Investigating this issue Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where SaaS Protection customers hosted on node ‘des1-bfyii-1127' are experiencing degraded backup performance for some services. The Kaseya R&D Team has identified the issue and are working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some customers are unable to access Autotask within our Sydney Data Center The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

A known issue exists where archived agents may continue to generate sync completion alerts when associated local points are marked as offsite, despite the agents being in an archived state. While a long-term solution is scheduled for implementation in a future release, assets affected before the fix is deployed will need to be corrected through manual intervention. Customers seeking to implement this mitigation should submit a request through the Kaseya Help Desk Portal at https://helpdesk.kaseya.com/hc/en-gb. Our Support team will assist with the required remediation activities. Thank you for your understanding and continued support.

We are aware of a problem where Partners have reported the inability to log into the portal via Kaseya One The Kaseya R&D Team is investigating the issue. In the meantime, a workaround of logging directly into the ConnectBooster portal via the primary URL can allow you to log in without Kaseya One. please create a ticket with our Support team or contact them at 833-863-2237 if you need assistance with this process. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

Our payment provider for KaseyaOne and Kaseya Store has identified intermittent connectivity issues with our fraud prevention provider that might cause increased authentication declines. During this time, users may experience intermittent issues related to payment processing in KaseyaOne and Kaseya Store. Core platform functionality outside of payment services will remain unaffected. We recommend avoiding payment-related actions during this maintenance window where possible. We will monitor the situation and provide updates if necessary.

Datto SaaS Protection is currently experiencing degraded backup performance and missed backups for some Microsoft 365 services across multiple regions. The issue has been linked to increased API activity and application-level throttling associated with the ongoing transition from Exchange Web Services (EWS) to Microsoft Graph APIs. Affected regions: US (USE/USW) Australia (AUE) Canada (CAE) Germany (DES) UK (GBE) Singapore (SG) Our R&D teams have identified the primary contributing factors and are actively working to restore full service functionality. Multiple mitigation measures have been implemented, including application performance optimizations, infrastructure and capacity improvements, deployment of configuration changes across affected SaaS Protection pods, and a temporary reduction in backup cadence from 3x daily backups to 2x daily backups to help reduce API demand and improve backup success rates during the transition. These actions have resulted in measurable improvement, with backup success rates increasing across all affected regions over the past 24 hours. While performance continues to stabilize, some customers may still experience backup delays or missed backups as remediation efforts continue. Additional software enhancements are scheduled for deployment this week to further reduce API throttling, improve backup performance, and accelerate recovery. Customer data protection remains the highest priority, and our R&D teams continue to closely monitor the environment while implementing further improvements. Updates will continue to be provided through the Kaseya Status Page as progress is made toward full service restoration.

We are aware of an issue where some Datto SaaS Protection customers across multiple regions may experience degraded backup performance for some M365 services. Affected regions: AUE CAE DES GBE SG USE The Kaseya R&D team has identified the issue and is actively working to restore normal backup performance as quickly as possible. For the latest updates, please subscribe to the Kaseya Status Page at https://status.kaseya.com/.

We are aware of a problem where customers using Datto Endpoint Backup for PC and paired with 'use1-dtc-server-5.datto.com' may encounter reduced performance or intermittent issues with offsite capabilities. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where, after the Datto RMM 15.1.0 update on the Syrah platform, some anti-virus software may flag the Datto RMM service as malicious. The Kaseya Engineering Team is investigating this issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of the issue where Filters no longer respect the "Site Name" Criteria resulting in devices that should not be included in the Filter are included in the Filter that then affects Policy/Job targeting.

We are aware of a problem where some customers hosted on pod 'aue1-saas-p1' are experiencing backup performance degradation for Exchange services. The Kaseya R&D Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some customers hosted on pod 'gbe2-saas-p0' are experiencing backup performance degradation for some Teams/SharePoint services. The Kaseya R&D Team is actively Investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where SaaS Protection customers hosted on node 'des1-bfyii-2985' are unable to access their accounts and are experiencing a disruption to their services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue where Datto SaaS Protection customers hosted on pod 'gbe2-saas-p0' are experiencing a disruption to all SaaS Protection services. The Kaseya Engineering Team has identified the issue and is actively working to restore service as quickly as possible. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where tickets are not getting created from inbound emails. The Kaseya Engineering Team is investigating the issue. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Endpoint Backup v2 assets in UniView may incorrectly indicate backup failures despite successful backup completion, which can trigger unnecessary email notifications. The Kaseya R&D Team is investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where some Datto SaaS Protection customers hosted on pod 'gbe2-saas-p2' may be experiencing backup performance degradation affecting some SharePoint/Teams services. The Kaseya Engineering Team has identified the issue and are actively working to resolve it. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where Datto SaaS Protection customers hosted on node 'use1-bfyii-2901' are experiencing a disruption to SaaS Protection services. The Kaseya Engineering Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where customers hosted on EMEA/APAC app servers may see intermediate service disruption, getting 500 - internal server error. The Kaseya Engineering Team has identified the issue and working towards a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of an issue where customers are encountering 500 errors while accessing Backup products within the Datto Partner Portal (DPP). The Kaseya R&D Team is investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where the KaseyaOne Portal is not accessible. The Kaseya R&D Team is investigating the issue. Should you have any questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/phone Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/ As a note; To ensure business continuity, for Kaseya modules using Require Log In with KaseyaOne, users must authenticate using their KaseyaOne Unified Login credentials. Users added as exceptions can still log in using local module-specific credentials. Details are available in this Knowledge Base article: https://help.one.kaseya.com/help/Content/1_Configuration/enable-require-login-with-K1.htm We recommend adding a small set of users to the override list to maintain access in the event of a future disruption or maintenance, helping ensure continuous business operations

We are aware of a problem where web filtering configuration changes are not being successfully applied on the DNA and D200 appliances. The Kaseya R&D Team has identified the issue and is working towards a resolution. In the meantime our Support team has been supplied with a workaround and can assist you with implementing it. If you would like to have the workaround applied, please create a ticket with our Support team or contact them at 833-863-2237. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are aware of a problem where partners in our UK03 zone are receiving error messages when navigating the UI. The Kaseya R&D Team are investigating the issue. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

We are currently experiencing service disruption in DES1 DC. Our team is working to restore the functionality on the affected instances at this time. We apologize for any inconvenience this may cause. - Kaseya Cloud Operations Team

We are aware of a problem where SaaS Protection customers hosted on node 'aue1-bfyii-2319' are unable to access their accounts and are experiencing a disruption to their services. The Kaseya R&D Team is actively investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

The Kaseya R&D Team is currently investigating reported issues on the Merlot platform with pages across the Datto RMM Web Application loading slowly or failing to load. Device audit attempts have also been observed to be consistently unsuccessful. Thank you for your patience while we are working on identifying and resolving the issue. Please subscribe to this incident to receive notifications when an update is posted.

We are currently receiving reports of Merlot agents appearing as offline. We are aware of this and we are investigating.

We are aware of a problem where Endpoint Backup v2 assets can experience slow or failed backups due to a "504 Gateway Timeout" error. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/